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ARTIFICIAL INTELLIGENCE

What do we mean?

Artificial intelligence consists of virtual processes that perform a task that is normally performed by human intelligence.

Why are we researching this?

We need to how to make better sense of the different types of customer
intelligence we use (from hard data to soft feedback) and automating routine
processes, especially for specific groups in this area, like older people .

How are we going to research this?

We want to use techniques where we can test the most effective use of AI for
the Council. We will engage groups who may be working in this area such as
the Interreg IVA “customer profiling” project, Access Kent Search Engine, East
Kent Virtual Call Centre, Gateways Benefits Portal, Tell Us Once pilot and
Kent Medway 101.

What are we going to research?

We will research what types of intelligence the Council or citizens have that we
need to automate – relational , visual , spatial or logical . We will also
break down our research into the individual technologies that AI consists of:
natural language processing, machine learning, bayesian statistics, ambient
intelligence, neural networks, data mining & probability algorithms.

What does the analysis show us?

In certain processes, AI is widely used, from search engines organising data to
policing transactions for fraud, or even landing planes. There are risks in using
AI in critical support services, if the self-monitoring systems fail. There is also a
lack of compatible alternatives to AI tools if things go wrong.

What do we want to achieve?

We want to use advanced technologies and techniques within AI to inform the
decisions the Council needs to make based on the information we have. We
also want to link any research in this area to work we are doing around mobile,
knowledge and sensor technologies.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could
simulate processes to inform decisions on pilot information area.

If you are innovators developing this, we would like to explore how we could
test your processes on a specific information area.

If you are organisations in sectors who have used these tools, we would like to
share the learning and explore opportunities for collaboration.
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GAMING


What do we mean?

While traditional games aim to entertain, serious gaming focuses on learning in its widest sense, whether that’s for simulation, training or marketing.

Why are we researching this?

The ideas delivered through our current ways of working are less likely to
create genuine change , the contradictions in people’s demands and the
impact of the recession are more likely to disrupt the way we work than we are
used to.

How are we going to research this?

We want to explore how we can use serious gaming techniques to simulate
scenarios and innovations that can enable the Council to influence change and
cohesion. We will also engage with those groups working in this area, such as
MediaTree and KADU.

What are we going to research?

We will research how gaming can be used to influence people’s behaviour,
help develop skills, support personal development, anticipate potential
scenarios and market virally. We will build on practice within KCC like schools,
care centres & country parks and in Kent like simulation to support learning
and ward walks, as well as UCA, Kent and Greenwich.

What does the analysis show us?

As well as young people, they are now popular too with women, families and
older people. Although it has a less profound impact on disadvantaged groups,
gaming tends to benefit a wider range of them. Can be integrated with other
tools and content, can be used as platforms and excel at involving users to
refine the games themselves. Through agile techniques, developers can
design games much cheaper than virtual worlds.

What do we want to achieve?

We want to work out how we can improve ways of working for staff and
engaging the public, whether through simulation, scenario planning or other
gaming techniques.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could
capture together how gaming techniques & concepts can achieve specific
purposes with pilot group of staff or citizens.

If you are innovators working in this high growth sector , we would like to
explore how we could pilot your tools with a group of staff or citizens on a
particular issue or simulate gaming tools with online technologies used in KCC.

If you are organisations in sectors who have used these tools, we would like
to share the learning and explore opportunities for collaboration.
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Welcome to iNews


Welcome to the iNews blog.

Join us here to find out the latest innovations within Kent County Council as well as technological developments around the world.

The Team hopes that the articles will inspire you to be even more creative in your day to day work and we would love your feedback. Tell us your thoughts, projects, pilots and ideas: we may feature them or even develop them with you.


If there is something innovative you are currently working on we would love to be able to feature it!

Please contact us at innovation@kent.gov.uk.



Disclaimer

The Technology Transformation team researches new technologies and looks for ways they could be applied in KCC to help us deliver better services. Not all of the innovations we research and test are right for all services, some may not be right for KCC after testing. We hope, however, that by reading these articles you might be inspired to see how some of them may help you and your team.
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