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Showing posts with label tools and techniques. Show all posts
Showing posts with label tools and techniques. Show all posts

The Best Things In Life Are Free

Sometimes we forget that the best things in life are free, especially when it comes to innovation.  I have invited Jon Harvey, Director of JonHarveyAssociates and keen blogger to discuss his view on this...



'Nearly a year ago, I established a newsblog with the purpose of documenting, supporting and celebrating the small and creative ideas that are making a difference in the public and third sectors. Since then, I have managed to find and write up approximately 300+ innovations that frontline staff have implemented to save a bit of money, improve a part of practice or simply make work easier and better. People have visited the blog from all around the world, as well as the UK, and it has had nearly 10,000 page-loads!

The blog is based on the simple premise that when it comes to improving an organisation, the best place to start is with the people who work in it. I think the best organisations are the ones which have created and maintained the conditions in which people feel able and moved to come forward with their ideas for improvement. I think far too many public (and commercial) organisations have become too dependent on the ‘bring in the big teams of expensive experts’ approach to transforming services. The worrying fact is that vast amounts of tax payers money are spent (and will be spent over coming months) on these large programmes of change – when so much more could be done with ‘home grown’ talent! (There is an ongoing debate on linked-in about this if you want to engage in it: http://preview.tinyurl.com/yhljd2l : Why do public sector organisations keep on hiring consultants on vast budgets to create new structures / systems etc. when so much could be done with the existing staff?)

I have managed to find the ideas by searching the net, spotting posts from various organisations on twitter (and the like) but mostly through writing to local authorities, the police and so forth. Sometimes I get a nil or formal response ( such as “We don’t have a list of small creative ideas in our council...”). But often I get a reply that delights me. I am delighted because I know that someone has had the bright idea and made it happen. I chose to use a blog – as this was simple to keep up to date, made the information dynamic and encouraged interaction. Most people just read the blog – but I am having an increasing number of comments being posted. Using a blog format does come with complications – as some public organisations ‘block’ blogs. But I think this will change as people up to the power of Web 2.0 to interact and engage with people – be they fellow professionals or citizens.

There are so many ideas on the blog (and it is still growing) – I do not have favourite as such. However, the one example I use to illustrate what the blog is all about is a scheme in Wandsworth about garden sharing. I imagine they found they did not have enough allotments to match demand and then Age Concern highlighted the problem of isolated older people with gardens to spare. People are now matched up – gardeners get somewhere to grow vegetables, the older people get company and garden that looks good – and everyone wins! It is an imaginative solution to a problem. There is more information here.  I also adore the idea from Kettering of recycling boxes on wheels for people who found lifting them tricky. This is another example of where frontline staff listened to their citizens and implemented a great idea!

You can visit it here: http://smallcreativeideas.blogspot.com/ Please browse and search for ideas that could help you. Moreover, if you have an idea that you would like to share with the world – please email me. (jon@jonharveyassociates.co.uk) http://jonharveyassociates.blogspot.com/ (my ‘other’ blog!)' Thanks!

Appeal on Twitter: Why do you use blogging?


















Picture: A cartoon showing two stick men.  One is saying 'Are you blogging this?' in a speech bubble and the other is replying 'You wish!', with thanks to teemus for publishing on Flickr under a Creative Commons license some rights reserved.

Twitter responses:

DavidWilcox - Blogging in the knowledge ecosystem: outboard brain, incubating ideas, learning http://bit.ly/5BtTPC

DavidWilcox - Tougher to get exact value from blogging because of shift to Twitter. I use to evolve narratives. Story/sense emerges from posts/links.

laurenivory - New to the game- to me blogging is reflection and freedom. Can develop your view in a blog- see it as a tool for learning :)

MorningReverie - Blogging is personal - plus, use of tags = easier to find what u want to read/easier categorising.. can show talent??

Mickelous - I blog to give a personal view on learning technologies. I often refer people to posts so I guess it reaches out there a bit!



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The Aftermath, Presentations and All!


Some of you may have noticed the numerous blog posts that have appeared on the right under 'January' on the right hand side and may be wondering what this mass of posts is all about. Well the team have just hosted an 'Innovate To Save' workshop on the 17th December and we wanted all our speaker's presentations to be accessible to all even after the event...so here they are on our blog!

Below is a list of links to the presentations and contact e-mail addresses for the speakers.(You may notice that underneath some of the presentations are questions, if your answer to any of them is 'yes' please drop me an email at kirstyjoanna.russell@kent.gov.uk):

We have now uploaded all the speaker's presentations. Below is a list of links to the presentations and contact e-mail addresses for the speakers:

Innovate to Save – Tips

Presentation: http://transformedbyyou.blogspot.com/2009/12/innovation-tips.html

Dr. Alan Kennedy - X Factor or Why Not Factor? Turning ideas into innovations

Presentation: http://transformedbyyou.blogspot.com/2009/12/smarter-or-sharper.html

Damien Kennedy - Aggravation or Collaboration? Developing innovations between agencies

Presentation: http://transformedbyyou.blogspot.com/2009/12/smarter-or-sharper.html

Would you like to explore your team taking part in a KCC pilot of the Key Innovation Programme?

Tim Milner - 50:50 or Call a Friend? A problem shared is a problem solved

Presentation: http://transformedbyyou.blogspot.com/2009/12/5050-or-call-friend-problem-shared-is.html

Would you like to explore innovative ways you can search and organise knowledge online?

Will Perrin - Empowered communities fighting decay? The unlikely role of the web in regenerating local areas

Presentation: http://transformedbyyou.blogspot.com/2009/12/kent-innovate-to-save-workshop-kcc.html

Hollie Snelson - Social Media for improved internal communications

Presentation: http://transformedbyyou.blogspot.com/2009/12/social-media-for-improved-internal.html

Noel Hatch - Here comes everybody? Using technological innovation in a recession

Presentation: http://transformedbyyou.blogspot.com/2010/01/resolutions-wont-be-televised.html

Would you like to explore innovative ways in using digital technologies to influence behaviours?

Andy Collett - Do you get the picture? Simplifying complex information

Presentation: https://knet2.kent.gov.uk/directorates/chief-executive-s-department/teams-and-units/business-solutions-and-policy/change-through-innovation-team/news-and-events/Andy%20Collett%20-%20IBM.ppt/view

Andy Collett has requested that his presentation not be placed on any public sites (e.g. Slideshare, iNews), therefore we have had to upload the presentation to KNet which can only be accessed by Kent County Council staff, we apologise for this inconvenience. If you would like the presentation, please email me on kirstyjoanna.russell@kent.gov.uk.

Would you like to explore piloting Many Eyes or Pic and Mix or other innovative ways to visualise and re-use data and information?

Dr. Norman Lewis - The power of social networks: Social Network Analysis and Collaborative Software.

Presentation: https://knet2.kent.gov.uk/directorates/chief-executive-s-department/teams-and-units/business-solutions-and-policy/change-through-innovation-team/news-and-events/Dr%20Norman%20Lewis%20-%20Open%20Knowledge.ppt/view?searchterm=norma

Dr. Norman Lewis has requested that his presentation not be placed on any public sites (e.g. Slideshare, iNews), therefore we have had to upload the presentation to KNet which can only be accessed by Kent County Council staff, we apologise for this inconvenience. If you would like the presentation, please email me on kirstyjoanna.russell@kent.gov.uk.

Would you like to explore social network analysis to identify and make sense of your networks with partners and communities?

Dougald Hine - The "Why Don't You" Web? Using online tools to help each other in the real world

Presentation: http://transformedbyyou.blogspot.com/2010/01/why-dont-you-web.html

Would you like to explore piloting these tools or other innovative ways that use digital technologies to make use of untapped resources to help people?

If you attended the event, we would love to hear your feedback so that we can make any improvements to future events we may host. If you have a spare moment (it will literally only take you 5 minutes), we would appreciate it if you could fill in our survey which can be found here: http://www.surveymonkey.com/s/TS3VVGM

If you have any questions or queries about the event, presentations or the survey, please do not hesitate to drop me an email.

- Kirsty Russell



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Stop, Look & Listen


The Team have recently been featured in the December Issue of 'CountyBeacon' which is created by CNN and this month was based on the theme 'Transformation Through Technology'. Below is our article:

Kent County Council making research more collaborative and cost-effective Kent County Council has long been acknowledged as an ‘innovative council’. It has led the way on several fronts including Telecare and Telehealth, the Kent Payment Card, Gateways, Kent TV and a vast range of service specific projects.

In addition to those ground breaking initiatives, the Technology Research and Transformation Team has been looking at how the innovative use of technologies and tools can change the way business is done, support individuals to work smarter and enable knowledge and ideas to be exchanged seamlessly.

This has taken many forms, from the establishment of e-Catalogues to Innovations Fairs through to the development of a public sector ‘mash-up’ service. Our recent focus has been directed towards the deployment of tools that are more collaborative and cost effective. Part of that process has been the establishment of a blog called iNews.

You may be wondering why we are using blogging techniques rather than more traditional mechanisms? Primarily it’s because we recognise that it’s often difficult to find out the latest news and views across a broad topic area. At the moment we are testing out a range of new tools as we want to develop mechanisms for enabling ‘innovation conversations’ with a range of individuals and organisations including officers, Members, partners, private, public, third and FE sectors and the public. Blogging offers an alternative to more traditional ‘broadcast’ mode options as it is immediate, interactive and offers the capability for multiway dialogues.

We want to use emerging technologies to provide a better understanding of key topics as well as establishing a platform for comments, ideas and challenges. From using games to influence behaviours, clubbing for jobs to sharing links on managing knowledge, we feel it’s by sharing stories that we can best convey how innovation can help realise benefits, maintain tangible change and reduce risks.

In addition to sharing what we do, we also use the blog to highlight other projects, reports, conversations, ideas or articles via a free social bookmarking service (http://delicious.com/KCCInnovation). People can opt in to receive a daily digest of research findings, and they can personalise what areas are relevant to them by filtering for specific topics. To maximise participation and help users feel comfortable about using this new way of communicating we provide tips and guidelines on how to blog.

Other ideas we are currently researching and developing include better use of semantic web tools to enable greater engagement, text to speech visual presenters that may potentially save users and staff up to 40% of their time in answering standard questions by an enhanced (and hopefully intuitive) FAQ system, the impact of disruptive technologies on an organisation, opportunities within Web 3.0 and how interactive gaming tools can increase and strengthen community interactions. Clearly there is a lot happening and we welcome readers’ contributions and comments via i-News.

Picture: The Team's logo: Technology, Research and Transformation written in blue text with two arrows creating a circle around the text.




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Let’s face the music and…?


It’s that time of year in TV world – everyone is singing or dancing. For many, it brings welcome respite from the tough times we are in, especially with the knowledge that 2010 will bring more of the same.

Next year the mantra will remain: ‘Do more, with less’. For the world around local government however, the expectation will be for ideas and solutions to keep flowing.

These pressures mean that local government must become more fleet-footed in addressing innovation and change. It calls for being nimble; for nurturing a deeper awareness of the world around; and for becoming experts at connecting challenges, solutions and resource as ‘inspiring enablers’ rather than owners and makers of change. When we crack this, it feels like the organisation is dancing: fluid, open and light.

This may sound woolly, but it is what a truly advanced ‘learning organisation’ is all about. This about creating loops of information, knowledge and ideas that lead to possibility and development without things getting heavy. The challenge for local government is to find space in which to do this against a pressure to batten down hatches. How to make this practical then? Here are some starters for ten on ‘lighter’ innovation:

1. Find your ‘free space’ - places away from formal, tangible work. Free space may take many forms – coffee breaks, short walks, away days, conferences. One example: Quakers using silence in meetings to let new thoughts emerge. At another level, we help people with playful workshops, simulations, even festivals as forms of free space. The key thing here is a common understanding that in this space it is ok to think freely; to play; to ‘rehearse’.

2. Be clear about your reasons for innovation, then, create tangible visions of the future – accessible and meaningful to all. These may be visual reports, models, prototypes and so on. The best visions illustrate the outcomes of innovation. They build a common understanding, they inspire people and they concentrate effort towards a greater goal.

3. Explore dialogue and collaboration techniques to help connect and empower people and ideas. Consider world cafĂ© and ‘open space’ as ways of getting groups talking. Consider ‘unconferencing’ – conferences flipped on their head so many people can talk to many others. From here, collective wisdom can bloom.

4. Remember the power of networks and partnership. Find win-wins and ‘serendipitous’ possibilities with people that have common goals. Social enterprise is a fascinating place to start here. Think of corporate partners or other local authorities. Better still, communities you work with.

These aspects of working all support purposeful dialogue, learning and sharing – and innovation that is greater than the sum of its parts. This way of working will become more important as the role of councils shift from agents of change to brokers of change. And more, when we get this right it will feel more engaging, more meaningful and more fun. So take it away – let’s face the music, and…

- A special thank you to Andres Roberts, who is the founder of Eudemonic, an agency for collaborative learning and innovation. www.eudemonic.co.uk


Picture: A page of musical notes with thanks to JadeXJustice for publishing on Flickr under a Creative Commons license some rights reserved.




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Using Mosaic to Personalise Campaigns

Kent County Council’s Countryside Access Service is using Mosaic, a customer profiling software, to promote healthier lifestyles. The NHS is funding the initiative to get people living in deprived areas of East Kent exercising, by using natural features on their doorstep. By encouraging a healthier lifestyle the NHS will save money by prevention rather than cure.

Mosaic was initially used to better understand the 3000 subscribers to Explore Kent. Now it is being used to target new customers. Detailed information from Mosaic, for example receptiveness to different types of media, will be used to personally target groups in the most relevant way. Mosaic shows that people living in deprived areas may respond better to flyers and leaflets rather than magazines.

The success of initiatives may be greatly influenced by using this kind of technique in the future. There is huge potential for Mosaic to increase efficiency and benefits in other areas by personalising KCC’s approach.



-C Matthews
- With thanks to Rebecca Hoffman, Senior Projects Officer, Countryside Access Service.
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Texting

What do we mean?

Mobile technologies include all the tools and processes to enable us to use
technology while “on the move”.

Why are we researching this?

We need to allow employees to be more flexible in working with their users
and partners sharing & work in real time wherever they need. We also need to enable staff to work with customers in informing, engaging or supporting them and redirect even more resources to the frontline .

How are we going to research this?

We want to facilitate flexible working – particularly home & mobile working . We will engage councils where these tools may offer a particular opportunity, like Shepway & Sevenoaks where there is a lack of access to services for some communities.

What are we going to research?

We will research how mobile technologies can help book for services remotely, process payments for businesses or map what’s going on through GPS, facilitate interaction between online & offline channels, such as text to print or barcoding and how the innovative use of SMS/texting can help identify and map issues, encourage feedback from users and gather customer insight.

What does the analysis show us?


The mobile web is now faster and more interactive with tools like sensors & barcodes. More people own a mobile now than a fixed telephone. Young people spend as much time on their mobiles as they do on the web, although most people use their mobiles more for texting and calling than web browsing.

What do we want to achieve?

We want to explore opportunities for greater standardisation and savings through the mobile technologies, building on existing practice in KCC such as Text Reading Groups, Seldom Heard, Mobile Working Project, Better Workplaces and in Kent like Call Centre Home Working, Texting.

How can you be involved?

If you are researchers/consultants, we would like to explore how we could capture together the impact of mobile technologies on a group of staff or citizens.

If you are innovators developing this, we would like to explore how we could test these out with a group of staff or citizens.

If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration.

Noel Hatch


* Thank you to Darwin Bell for photo (top left: phones dangling by their cords) published on Flickr under Creative Commons licence, some rights reservedNoncommercialNo Derivative Works.
* Thank you to Jason Nicholls for photo ( man listening through a tin can attached to a piece of string) published on Flickr under Creative Commons licence, some rights reservedNoncommercialNo Derivative Works.


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Disruptive Technologies

What do we mean?

Disruptive technologies describes how tools which transform how people use the web/mobile create a tension whereby they are adopted very quickly by users, disrupt ways of working, but leave organisations unable to adapt their systems and culture to these new technologies.

Why are we researching this?

As part of the Council’s Future Challenges agenda, we need to explore how
disruptive technologies can help design services around people and communities and tackle the perceptions of people so they can “think global and act local’ in addressing complex environmental, physical & social issues.

How are we going to research this?

We want to map the existing online community landscape – using innovative techniques like social network analysis, metadata and social graphing. Engage with groups where changing behaviours is a particular issue, such as in Shepway, Dover, Thanet and build on existing projects .

What are we going to research?


We will monitor social networks on a much more local level, using tools which
analyse, enable people to share stories of places and share sensor data from objects where they are. We will test tools which help people turn local involvement into community insight, turn individual needs into community solutions, bring together people to mobilise for better deals and be rewarded for using their social networks to help others find jobs.

What does the analysis show us?

Changing behaviours describes how individuals influence each other and how
they can use this understanding to persuade the public to take actions that improve the wellbeing of the community. If people’s friends engage in good/bad practices, they are more likely to engage in them than they are if the council tells them to. Seeding localised groups with certain ideas or behaviours can lead these to cascade across entire networks.

What do we want to achieve?

Where people will be much more anxious on what will help them through the recession, they will rely more on information from their friends, family & colleagues. We want to explore how we can harness social pressure so they can improve their wellbeing, how we can support staff with the tools to influence their users.

How can you be involved?

If you are researchers/consultants, we would like to explore how we could map together how disruptive tools can influence behaviours in a pilot. If you are online community/social entrepreneurs developing this, we would like to explore how we could test these out with a group of staff or citizens on a particular issue. If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration.

Noel Hatch

Thank you to iLoveButter for photo (top right: examples of new technology replacing old) published on Flickr under Creative Commons licence, some rights reserved.
Thank you to Steve Wilhelm for photo (bottom left: everyday technology- compact camera, mobile phone, mp3 player, and a digital watch) ) published on Flickr under Creative Commons licence, some rights reserved.
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24hr Thinking

What do we mean?

24 hour thinking involves bringing together people from different organisations/sectors to brainstorm ideas into practical solutions over a short period of time.

Why are we researching this?

The need to “strengthen innovation connectivity” has been highlighted the Kent Innovation Strategy consultation with proposals around inviting groups to mind-map ideas on respond to key issues, facilitated by entrepreneurs.

How are we going to research this?

We want to review new platforms and processes for the development and sharing of ‘green shoots’ activities to improve the re-use and adoption throughout KCC and enable the “innovative connectivity” mentioned above by reviewing and developing community concepts.

What are we going to research?

We will focus on the face to face and online development of “24 hour thinking” including how to re-organise teams around projects, in ways that match skills with priorities, allow staff to take time out to develop their own projects or broker the development of innovations across services.

What does the analysis show us?

24 hour thinking can enable communities to submit actions to a pledgebank either they commit to carry out or specific departments commit to deliver or test out and empower groups to apply , demonstrate vote for innovative funding.

What do we want to achieve?


We will explore how 24 hour thinking can be focused on specific challenges groups want to tackle.

How can you be involved?

If you are researchers/consultants, like in university based innovation labs or bridging foundations, we would like to explore how we could capture together of the impact of 24 hour thinking on a group of staff or citizens.

If you are innovators, like third spaces, exchanges, mobile units or citizen teams, we would like to explore how we could test these out with a group of staff or citizens as part of a “24 hour thinking” session.

If you are organisations in sectors who have used these tools, like in-house & spin off teams, accelerators and support for innovators, we would like to share the learning and organise a joint “24 hour thinking” session with you.

Noel Hatch


Thank you to Jacob Bøtter for photo (top right : wall of sticky notes) published on Flickr under Creative Commons licence, some rights reserved.

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Semantic Web

What do we mean?

Web 3 brings together the tools that make technologies work better for the people that use them. Why are we researching this? The more information there is, the harder it is to find in a way that’s meaningful for the issues people need to tackle.

The more the web enables us to work with others, the harder it becomes to capture the knowledge that has been gained from conversations. We need to make the web become smarter and more meaningful for us so we can make the best use of it.We need to exploreweb 3 in our drive to open up our expertise from staff to the public, so they canmake better decisions on areas that affect them.

How are we going to research this?


If we want to create the conditions for people to make the best use of
knowledge online, then we also need to get the most out of innovative technologies to make this possible. We will engage groups who may be working in this area such as Kent Web Managers Group. What are we going to research? Web 3 provides an umbrella for a variety of concepts and relationships, so we will focus on researching semantic APIs which take unstructured information and find relations between these, software agents that search for relevant information thanks to ontologies, ontologies which define the relationships among groups of terms called metadata, microformats which add semantics to existing HTML documents using specific styles, and resource description frameworks a variety of data interchange formats and notations .

What does the analysis show us?


The analysis shows that web 3 can find keywords in your search and also
interpret the context in which you mean them. These technologies can give us a better understanding of what we need, what we know and how we work. For the developers, the technologies that make up web 3, work together both between their “back end” systems and “front end” interfaces. What do we want to achieve? In the areas we will research, we want to enable staff and citizens to use the web in the same way as they think, rather than having to think like a computer.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could capture together how effective these technologies are on managing knowledge on a specific issue. If you are innovators, we would like to explore how we could pilot your tools with a group of staff or citizens on a particular issue or simulate web 3 tools with other online technologies used in KCC. If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration.

-Noel Hatch


Thank you to dullhunk for photo (top left: Rubik cube decorated with terms associated with the smeantic web) published on Flickr under Creative Commons licence, some rights reserved.

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Knowledge Management

What do we mean?

Knowledge management involves creating the conditions for people to make the best use of knowledge and nurture innovation.

Why are we researching this?

The most useful information we find is contacting someone we trust will know the answer or someone who does. We rarely quantify how much time and money this can save. This doesn’t just mean we find the answer, we can also learn from colleagues’ experience and even avoid making the same mistakes and adapt practices that have worked before. To nurture knowledge with external organisations, like universities, who can provide the expertise we need within KCC and collectively across the public sector family in Kent .

How are we going to research this?

We want to review and test new platforms for information & knowledge transference. Because of the complexity of the tools, we will focus on those which are the easiest for people to interact with the content, search and manage their knowledge in a way that suits them. We will build on our collaboration with the CLG/IDeA Knowledge Hub, Warwick Business School on knowledge networks and the internal review of Information Management.

What are we going to research?

We will research how knowledge is currently managed, shared and created. We will look at innovative ways of doing this, like filtering knowledge/recommendations on a specific issue, visualising data to show patterns of working or discovering the “unknown unknowns”. From this, we will look at the applications that can be used in practice.

What does the analysis show us?

From existing practice such as the Medway Children Portal & LAA Data Room, we can see that given that more and more issues cross services and organisations, there is a risk that councils will make decisions without making the best use of their collective intelligence.

What do we want to achieve?

If we are to effectively re-use ideas, we want to make sure we can connect the processes, people and technology to manage this knowledge.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could capture together how effective these techniques are on managing knowledge on a specific issue.

If you are innovators, we would like to explore how we could pilot your tools with a group of staff or citizens on a particular issue.

If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration


-Noel Hatch


* Thank you to takomabibelot for photo (top right: Daniel Chester French's 1904 Boston Public Library Bronze Door, "Knowledge") published on Flickr under Creative Commons licence, some rights reserved.

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Smart Cards

What do you mean?

Smart cards are plastic cards with an embedded microchip that can be loaded with data, used for telephone calling, cash payments and other applications which can be updated.

Why are we researching this?


We need to stop asking our users for the same information again and again, in different contexts, formats or services. It is the information they provide that is important, not the service that asks for it. We need to join up working w
ith other providers to simplify our interaction with the public and automate routine processes.

How are we going to research this?

We want to link in to our work on identifying how smart cards, biometrics and artificial intelligence can help us better understand how customers use services in real time and manage their relationship with us rather than the other way round . We will engage with groups working in this area in Kent.

What are we going to research?


We will research how smart cards can better connect data and services between different channels. We will explore how they can improve access to and give customers the power to personalise their own services.

What does the analysis show us?


Smart cards can help people in a variety of ways – such as setting their own variables, locking in today’s prices for the future or tracking what they’ve purchased, as well as introducing incentives to influence their behaviours.


What do we want to achieve?

We want to explore opportunities for greater standardisation and savings, building on existing practice in KCC such as the Freedom Pass, Leisure Card, Kent Card, Carers Emergency Card, East Kent PCT National Car
e Records Project, Kent Police, Positive Ticketing & Pfizer’s Loyalty.

How can you be involved?


If you are researchers/consultants, we would like to explore how we could capture together the impact of smart card on a service. If you are innovators developing this, we would like to explore how we could test these out with a group of staff or citizens. If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration.

Noel Hatch

Thank you to Andres Rueda for photo (top right: pile of credit cards) published on Flickr under Creative Commons licence, some rights reserved.
Thank you to Onio-n for photo (bottom right: computer chip) published on Flickr under Creative Commons licence, some rights reserved.
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What do we do?

We are very keen to speak to other people and organisations about our current areas of interest.

We would like to share the learning and explore opportunities for collaboration, please contact us to express an interest or for more information.


Become involved, contact us on 01622 696830 or innovation@kent.gov.uk.


2010/11 Research Themes:

  • Virtual Presenter
  • Smart Phone Applications
  • New Channel Exploitation
  • Co-creative working
  • Semantic Web Tools
  • Innovation Playground







Archived research themes:




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ARTIFICIAL INTELLIGENCE

What do we mean?

Artificial intelligence consists of virtual processes that perform a task that is normally performed by human intelligence.

Why are we researching this?

We need to how to make better sense of the different types of customer
intelligence we use (from hard data to soft feedback) and automating routine
processes, especially for specific groups in this area, like older people .

How are we going to research this?

We want to use techniques where we can test the most effective use of AI for
the Council. We will engage groups who may be working in this area such as
the Interreg IVA “customer profiling” project, Access Kent Search Engine, East
Kent Virtual Call Centre, Gateways Benefits Portal, Tell Us Once pilot and
Kent Medway 101.

What are we going to research?

We will research what types of intelligence the Council or citizens have that we
need to automate – relational , visual , spatial or logical . We will also
break down our research into the individual technologies that AI consists of:
natural language processing, machine learning, bayesian statistics, ambient
intelligence, neural networks, data mining & probability algorithms.

What does the analysis show us?

In certain processes, AI is widely used, from search engines organising data to
policing transactions for fraud, or even landing planes. There are risks in using
AI in critical support services, if the self-monitoring systems fail. There is also a
lack of compatible alternatives to AI tools if things go wrong.

What do we want to achieve?

We want to use advanced technologies and techniques within AI to inform the
decisions the Council needs to make based on the information we have. We
also want to link any research in this area to work we are doing around mobile,
knowledge and sensor technologies.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could
simulate processes to inform decisions on pilot information area.

If you are innovators developing this, we would like to explore how we could
test your processes on a specific information area.

If you are organisations in sectors who have used these tools, we would like to
share the learning and explore opportunities for collaboration.
ARTIFICIAL INTELLIGENCESocialTwist Tell-a-Friend

GAMING


What do we mean?

While traditional games aim to entertain, serious gaming focuses on learning in its widest sense, whether that’s for simulation, training or marketing.

Why are we researching this?

The ideas delivered through our current ways of working are less likely to
create genuine change , the contradictions in people’s demands and the
impact of the recession are more likely to disrupt the way we work than we are
used to.

How are we going to research this?

We want to explore how we can use serious gaming techniques to simulate
scenarios and innovations that can enable the Council to influence change and
cohesion. We will also engage with those groups working in this area, such as
MediaTree and KADU.

What are we going to research?

We will research how gaming can be used to influence people’s behaviour,
help develop skills, support personal development, anticipate potential
scenarios and market virally. We will build on practice within KCC like schools,
care centres & country parks and in Kent like simulation to support learning
and ward walks, as well as UCA, Kent and Greenwich.

What does the analysis show us?

As well as young people, they are now popular too with women, families and
older people. Although it has a less profound impact on disadvantaged groups,
gaming tends to benefit a wider range of them. Can be integrated with other
tools and content, can be used as platforms and excel at involving users to
refine the games themselves. Through agile techniques, developers can
design games much cheaper than virtual worlds.

What do we want to achieve?

We want to work out how we can improve ways of working for staff and
engaging the public, whether through simulation, scenario planning or other
gaming techniques.

How can you be involved?

If you are researchers/consultants , we would like to explore how we could
capture together how gaming techniques & concepts can achieve specific
purposes with pilot group of staff or citizens.

If you are innovators working in this high growth sector , we would like to
explore how we could pilot your tools with a group of staff or citizens on a
particular issue or simulate gaming tools with online technologies used in KCC.

If you are organisations in sectors who have used these tools, we would like
to share the learning and explore opportunities for collaboration.
GAMINGSocialTwist Tell-a-Friend
 

different paths

college campus lawn

wires in front of sky

aerial perspective

clouds

clouds over the highway

The Poultney Inn

apartment for rent