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Showing posts with label public services. Show all posts
Showing posts with label public services. Show all posts

Want high levels of job satisfaction?

Could 'helping people' be what you are searching for to achieve job satisfaction?  Graduate trainee Matthew Genner and myself, Kirsty Russell, share our views on working within the Public Sector:

'Sat across the table from me Joanne started to talk passionately about the frustrations she has faced since seeking asylum in the UK around seven years ago. Joanne is a fully trained and highly skilled midwife. Having fled persecution in her country of birth, she wished to become a midwife in the UK. However, due to the laws governing asylum seekers she wasn’t allowed to work until she was granted the right to remain, a process which can take years. Once she moved from seeking asylum to becoming a refugee, Joanne once again tried to get a job as a midwife. This time another problem arose. Joanne had been out of work for too long and was told that she would have to go back and re-train from scratch. Not a refresher course designed to allow refugees to transfer their skills and apply them effectively in the UK, but instead three years of fulltime training teaching Joanne what she already knew. With no money this was not an option. Joanne had missed out on a career which she loved and Sandwell had missed out on utilising the skills of one of its residents in an area where there is a shortage of workers.

Listening to Joanne and hearing stories of others like her brought to life some of the problems facing refugees; a human face to an often misrepresented group of people. Monday mornings aren’t supposed to be this interesting but working in local government has provided me with many opportunities to meet people from a range of backgrounds, to listen to their problems and then work as part of a team to help solve them. I was listening to Joanne at a conference hosted by the Scrutiny Unit at Sandwell MBC who are currently carrying out a review looking into the services provided to refugees and how they can be improved.

For the past few months I have been helping officers to organise the event and it was rewarding to see around 50 people engaged in such important and stimulating discussions. The final recommendations of the review will be published later in the year and will allow the borough to significantly improve the services provided for refugees, helping them to flourish in the difficult situations which they face. Although I have played a very small role in what will be a thorough and complex review it’s been rewarding work in which I have learnt a lot.

When I left university last year I had little idea of where to go. The variety of work which I have been able to witness taking place in local government and the numerous projects to which I have been able to contribute has now given me a better idea of what I want to do. Local government may have a reputation of red tape, men in grey suits and a life of being stuck behind a desk but I’ve found it to be a stimulating, varied and, whisper it quietly, exciting environment. I have also met many friendly and inspirational characters who will go out of their way to help others. If you’re a graduate and want something more rewarding than a company car and bonus at the end of the year then local government is a fantastic place to start looking.'

'Being on a graduate placement within KCC, I have to agree with the post above.  I know with confidence that the work I am doing on the Innovations Team is slowly, but surely, changing the way that the organisation runs and the services that we provide to members of the public.  It's extremely satisfying to know that my psychology background is directly useful in regards with our bid on anti social behaviour, that the gaming student we are working with could potentially design a successful game which changes people's recycling behaviour, and that by maintaining and editing this blog, I can help to inspire and bring together different people within Kent and beyond who are interested in 'innovation'. I am extremely proud to work for an organisation that puts its customers' wellbeing first, and with staff who are not only friendly and helpful, but have my career development in their best interests. So if you are interested in putting your degree to work and passionate about helping people, then you should seriously consider working in the public sector.'

- Kirsty Russell

How have other young people/graduates who have just started working for Local Government found it? If you have any stories or experiences I would love to hear them, please e-mail me on kirstyjoanna.russell@kent.gov.uk

- A special thank you to Matthew Genner, Graduate Trainee for Sandwell Metropolitan Borough Council.

Picture: A black and white photo taken from a low angle showing a woman dressed in graduate robs throwing her graduation cap into the air with thanks to -Weng- for publishing on Flickr under a Creative Commons license some rights reserved.



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The Digital Marketplace

What and When?

An event hosted by Stratford on District Council and Solihull Metropolitan Borough Council on 12th March 2010 at the Heritage Motor Centre, Banbury Road, Gaydon, Warwick, CV35 0BJ from 10.00 am to 4.00 pm.

Why?

Both Stratford and Solihull were awarded Beacon status for their work in respect of digital inclusion. However the work we are doing with our partners plays an essential part in the transformation of our Council services. We are using this event to share this work and demonstrate some of the key projects in respect of transforming service delivery and increasing digital inclusion around the needs of our customers.

Our partners which include the NHS, NHS Direct (West Midlands) Coventry and Wolverhampton Universities, Warwickshire Police, Volunteer Action, BT, the West Midlands Ambulance Trust, members of our LSP and Councils from across the West Midlands region, as well as key private sector suppliers will be present to demonstrate the work we are doing to improve the quality of life for our residents and workers and improve the experiences for visitors.

You will also have an opportunity to see the work we are doing with our communities in respect of increasing local participation and to provide our residents and communities with the tools and capabilities to solve their own problems.

The marketplace will have the following themes:-

·Promoting and enabling independent living

·Increasing public participation in the way services are delivered and developed

·Increasing opportunities for learning and increasing knowledge

·Strengthening the Local Economy and encouraging investment

There will be over 70 market stalls showcasing our work with officers on hand to provide advice and guidance to local authorities on our approaches, successes and lessons learned.

You will be able to meet with strategic leads from our councils and partners, elected members as well as the opportunity to discuss projects with development and delivery officers ranging from Total Place, front line service delivery improvements, community projects, deprivation mapping, self-managed community learning programmes, the Warwickshire Direct Partnership which uses a single CRM across all Councils in Warwickshire, through to our regional plans for providing a single regional solution in respect of the increase of migrant and transient workers and our joint work with universities in respect of e-tourism

There will be demonstrations covering areas such as intergenerational work, independent living solutions, connecting our communities programme, joint work with social housing partners including rural community housing projects designed to improve skills and job opportunities, providing free or subsidised broadband in high-rise blocks, interactive poster developments using RFID technology through to our plans in respect of e-tourism and integrated health services.

We will showcase the work we are doing on increasing back office efficiencies and automation to reduce duplication. You will have the opportunity to see demonstrations on how we have automated certain key administrative systems (mileage, subsistence, annual leave, sickness) which have reduced administrative burdens significantly through to the plans we have for developing a single 'tell us once' system across all service areas, interactive on-line public participation meetings and the work that we have done using Lean Systems Thinking in areas such as Planning, Revenues and Benefits, Customer Services and life events.

The following link provides a snapshot of an earlier marketplace event held in 2008. Whilst this event was much smaller, the following provides a flavour of what you can expect:- http://blip.tv/file/1625240/

Highlighting Issues

The event will be covered by the Municipal Journal and Birmingham Post as we want to use the event to highlight the growing issues for rural areas in respect of skills gaps, poor connectivity and lack of knowledge about services against our plans to improve quality of life through our partnership plans and activities. Through this event we aim to :-

·Raise the profile of digital inclusion as a relevant topic to local authorities and their partners

·Position digital inclusion as relevant to CAA and the performance management framework

·Engage senior level representatives from local authorities, their partners and sector organisations to highlight the growing issues for rural areas in accessing services and increasing skills and job opportunities

·Highlight the importance of robust connectivity to rural economies and their development and prosperity.


Picture: A busy marketplace fruit stall surrounded by customers with thanks to alessandro_pinna for publishing on Flickr under a Creative Commons license some rights reserved.



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myPublicServices


The web has changed the way world is run. Here at Patient Opinion we couldn’t help but ask the question “why have Public Services been left behind?” We decided a national get-together for people who are trying to get the Public Sector up to speed was needed. The progress in some areas has been fantastic- why cant this good work expand into all corners of the public domain?

So (albeit a little nervously) we took the plunge and booked the Abbey Centre in London to hold our first national conference to get these people together. It turned out that our fears were unfounded- and today, under 2 weeks after myPublicServices on eventBrite was launched, we sold out- with some amazing people. From national newspapers, politicians, NHS managers and independent sights that just want to improve their local communities- the breadth is extraordinary and we couldn’t be more excited. It was the perfect example of the power of the web to allow groups of people to come together at a low cost.

But it’s not just the list of attendees that we are overwhelmed by- the support for the event has been extraordinary. We decided to make it free, but a gift economy – where those attending have to bring something to give, like some time, knowledge, a talk or some cake (we’re serious) and to our surprise everyone is pitching in with offers of everything from chocolate brownies (yes please) to expert consultancy on financing social enterprises. Extraordinary, and inspiring.

So now we’re sifting through the offers and thinking about how to shape everything in a way that will work on the day. And, given that the whole point of the conference is that things don’t always have to be top-down, we aim to let the attendees decide what they want to do- exciting, if slightly nerve-wracking!

Do keep up with our blog to see how it all unfolds! http://mypublicservices.wordpress.com/. If you have any questions or queries, please do not hestitate to e-mail Lauren Ivory here.

- A special thanks to Patient Opinion, and especially Lauren Ivory, for the blog post. The team are really looking forward to the event!






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