What is the problem?
The general public
How would the idea work?
Local government needs to find a way of collecting content from multiple channels (Twitter, on the phone, via email, etc) in the community, and has to be very searchable – using tools similar to Amazon.
What is needed to make this idea successful?
Less calls from the public about problems that have already been dealt with, more engagement with the community on what they want/need, could potentially save money
What can be done to make the idea successful?
The group didn’t come up with a prototype as such, but the council champions are looking further to discuss how realisable their idea was.
A special thank you to a picture of an idea from http://transformedbyyou.uservoice.com.