Texting
What do we mean?Mobile technologies include all the tools and processes to enable us to use
technology while “on the move”.
Why are we researching this?
We need to allow employees to be more flexible in working with their users
and partners sharing & work in real time wherever they need. We also need to enable staff to work with customers in informing, engaging or supporting them and redirect even more resources to the frontline .
How are we going to research this?
We want to facilitate flexible working – particularly home & mobile working . We will engage councils where these tools may offer a particular opportunity, like Shepway & Sevenoaks where there is a lack of access to services for some communities.
What are we going to research?
We will research how mobile technologies can help book for services remotely, process payments for businesses or map what’s going on through GPS, facilitate interaction between online & offline channels, such as text to print or barcoding and how the innovative use of SMS/texting can help identify and map issues, encourage feedback from users and gather customer insight.
What does the analysis show us?
The mobile web is now faster and more interactive with tools like sensors & barcodes. More people own a mobile now than a fixed telephone. Young people spend as much time on their mobiles as they do on the web, although most people use their mobiles more for texting and calling than web browsing.
What do we want to achieve?We want to explore opportunities for greater standardisation and savings through the mobile technologies, building on existing practice in KCC such as Text Reading Groups, Seldom Heard, Mobile Working Project, Better Workplaces and in Kent like Call Centre Home Working, Texting.
How can you be involved?
If you are researchers/consultants, we would like to explore how we could capture together the impact of mobile technologies on a group of staff or citizens.
If you are innovators developing this, we would like to explore how we could test these out with a group of staff or citizens.
If you are organisations in sectors who have used these tools, we would like to share the learning and explore opportunities for collaboration.
Noel Hatch
* Thank you to Darwin Bell for photo (top left: phones dangling by their cords) published on Flickr under Creative Commons licence, some rights reservedNoncommercialNo Derivative Works.
* Thank you to Jason Nicholls for photo ( man listening through a tin can attached to a piece of string) published on Flickr under Creative Commons licence, some rights reservedNoncommercialNo Derivative Works.
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